Privacy Policy

Last Updated: 2025-10-05

At Cavendish Polhena, your privacy is important to us. We are committed to protecting your personal information and ensuring that your experience with us is safe, secure, and enjoyable. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a reservation, or interact with us online.

1. Information We Collect

• Personal Information: Name, email, phone number, and other contact details.
• Booking Details: Dates of stay, room preferences, and special requests.
• Payment Information: Securely processed credit/debit card details or transaction data.
• Usage Data: Device information, IP address, and browsing activity.
• Communication Data: Feedback, reviews, or inquiries submitted to us.

2. How We Use Your Information

• To process and confirm reservations.
• To personalize your guest experience.
• To improve our services and website performance.
• To send updates, offers, or newsletters (only if you opt in).
• To comply with legal obligations and ensure property security.

3. Data Protection & Security

We use advanced security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All sensitive information is encrypted and securely processed.

4. Sharing Your Information

We do not sell or rent your information. It may only be shared with trusted partners who assist in website operations or booking management, or when legally required.

5. Cookies

Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings, though some features may not function properly without them.

6. Your Rights

You have the right to access, correct, or delete your personal data, and to withdraw consent for marketing at any time. For requests, contact us at:

7. External Links

Our website may contain links to external sites. Cavendish Polhena is not responsible for the privacy practices or content of these websites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and the latest revision date will be updated accordingly.